Refund policy

Our promise

Every Sovereign Luxe Beauty order is sealed, inspected, and packed by hand. If something arrives wrong, we make it right.

The 14-day window

You have 14 days from delivery to request a return or replacement. To stay eligible, the product must be unopened, unused, and in its original packaging with all seals intact.

Hygiene exception

Because our serums are personal-care products, we cannot accept returns on items that have been opened or used, unless they arrived damaged or defective. This protects the safety and integrity of every order we ship.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, email support@sovereignluxebeauty.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund — your choice.

How to start a return

Email support@sovereignluxebeauty.com with your order number and reason for return. We will reply with instructions. Please do not send products back before you hear from us.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Original shipping is non-refundable except where the return is the result of our error.

Questions

Reach us any time at support@sovereignluxebeauty.com.

Sovereign Luxe Beauty · 9030 W Sahara Ave #262, Las Vegas, NV 89117